Contact Us

Location: 7219 North Litchfield Road, Building 1130, Luke Air Force Base, Arizona 85309-1526

Patient Advocate Location: Building 1202, Room 1303

Telephone: 623-856-2273

The MHS GENESIS Patient Portal is a secure website that allows you to access your health information, request prescription renewals, and exchange messages with your care team anytime and anywhere. To access the MHS GENESIS Patient Portal, visit my.mhsgenesis.health.mil. All beneficiaries, including Active Duty members, can access the portal using their DS Logon. Visit https://www.health.mil/News/In-the-Spotlight/MHS-GENESIS for more information about the new electronic health record!

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility’s Patient Advocate.
 
If concerns are not adequately resolved, alternately, patients and staff also have the right to contact The Joint Commission to report concerns.

• At http://www.jointcommission.org, using the “Report patient safety event” link in the Connect with Us section on the website’s home page.
• Faxed or emailed submissions are not accepted.
• By mail to:
  Office of Quality and Patient Safety
  The Joint Commission
  One Renaissance Boulevard
  Oakbrook Terrace, IL 60181

No disciplinary or punitive action will be taken because an employee or other individual who provides care, treatment, or services reports safety or quality-of-care concerns to The Joint Commission.