Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

TRICARE Operations and Patient Administration

The patient travel program is available to TRICARE Prime enrollees referred by their primary care manager for medically necessary non-emergency specialty care more than 100 miles from the referring military treatment facility. Reimbursement may be for reasonable travel expenses, including transportation, lodging, and meals (local per diem rates apply). For more information, please contact the Patient Travel Office at 623-856-7510 or visit the Patient Administration front desk, located on the first floor. 

Contact Us

Phone 

623-856-9101

Hours 

Monday-Friday
7:30 a.m. to 4:30 p.m.
Closures
Closed the 2nd Wednesday of each month.

Location 

Luke Medical Group
7219 North Litchfield Road
Luke Air Force Base, AZ 85309  
Don't forget to keep your family's information up to date in DEERS!