The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.
Our military clinic remains open and we’re continuing to provide healthcare services. Scheduled appointments and procedures are proceeding as planned, and new appointments continue to be booked. For the latest information regarding TRICARE benefits during this period, please visit www.tricare.mil/shutdown

Please be assured, our commitment to providing exceptional care to you remains our highest priority.

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with problems or concerns at this facility. Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online. 

Beneficiary Counseling and Assistance Coordinator

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation

ICE is a web-based tool that collects your feedback on services at this facility.

Contact Us

Phone

Patient Advocate
623-856-8968
dha.luke.Luke-56th-MDG.mbx.patient-advocate@health.mil

BCAC/DCAO
623-856-4300
dha.ncr.56th-mdg.mbx.56-mdg-bcac@health.mil

Hours

Patient Advocate
Monday-Friday
7:30 a.m. to 4:30 p.m.

BCAC/DCAO
Monday-Friday
7:30 a.m. to 4:30 p.m.

Location

56th MDG Patient Advocate
First Floor, Room 1045

BCAC/DCAO
First Floor, Room 1049

Don't forget to keep your family's information up to date in DEERS!