Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Sonya Struble, left, 56th Force Support Squadron Airman & Family Readiness Center Exceptional Family Member Program-Family Support coordinator, shares an EFMP pamphlet with Senior Airman Niki Hargrove, 310th Fighter Squadron aviation resource management apprentice, during a wing newcomer’s orientation July 20, 2021, at Luke Air Force Base, Arizona. EFMP-FS coordinators help Airmen and their families identify their immediate and long-term needs, strengths and goals to ensure they feel supported when in need of specialized assistance. The EFMP helps support Airmen and their families by providing tailored services to aid in enhancing their quality of life and level of resiliency. (U.S. Air Force photo by Staff Sgt. Collette Brooks)

July 28, 2021

EFMP Provides Specialized Services, Family Support, Care

A family unit can be a unique dynamic filled with members who are continuously developing, growing and coming into their own. While each member navigates their personal experience, additional services may be needed to ensure optimal support and care.

Don't forget to keep your family's information up to date in DEERS!